What items are returnable?
Returns are accepted within 30 days of receipt of your shipment.
Item(s) must be in ORIGINAL, RESALABLE CONDITION and have all original tags and product packaging
Item(s) must be clean and contain NO pet hair
Clothing must be unwashed and unworn
Costumes returns are only eligible for store credit, and are not accepted after Oct 15th
SPECIAL ORDER CHAINS ARE CUSTOM MADE TO ORDER AND NOT RETURNABLE
Are there any charges for return?
There are no charges for return
Original shipping charges are non-refundable
You are responsible for the charges of the return shipping
Carefully pack and label your package to assure the item(s) arrive securely and in new condition
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.
Due to the differences in the pricing for different sizes and to ensure items are in stock, Pit Bull Outfitters does not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We’ll get your new order out right away.
As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.